Team Academy/ITIL Exam Prep - Instructor Guided Program

  • $1,098

ITIL Exam Prep - Instructor Guided Program

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.

Target Audience

  • There are no formal prerequisites to take the ITIL 4 Foundation course or exam. It is open to anyone interested in IT service management.

  • ITIL Foundation is a prerequisite to take ITIL Practitioner as it supplements, rather than substitutes the Foundation qualification.

  • To that end the ITIL Practitioner syllabus will require delegates to have passed their ITIL Foundation exam and be familiar with the principles of ITSM and the organization-wide common language of ITIL.
    Ideal For :

  • IT professionals (support, operations, development, QA, etc.)

  • Business managers managing IT or digital teams

  • Students and fresh graduates exploring ITSM careers

  • Professionals pursuing roles in IT governance or digital transformation

Program Outcomes

  • Interactive Learning Material : Access to multimedia presentations, videos, and interactive learning modules. Online and offline resources to accommodate different learning preferences.

  • Practice Exams : Multiple practice exams simulating the actual ITIL certification exam. Detailed explanations of correct and incorrect answers to facilitate learning from mistakes.

  • Case Studies and Real-world Examples : Case studies and real-world examples to illustrate the practical application of ITIL concepts

  • Online Learning Platforms : Access to online learning platforms or Learning Management Systems(LMS) for flexible self-paced learning fully accessible from anywhere..

  • Progress Tracking : Tools to monitor your progress throughout the course. Regular assessments and quizzes to reinforce learning.

This program is designed for exclusive one-to-one training, with the flexibility to accommodate up to three participants. If you require additional seats, please click the Corporate Training Enquiry button and share your requirements. Our team will reach out to you shortly.

Certification Details

Exam Structure

  • Multiple choice examination questions

  • 40 questions

  • 26 marks required to pass (out of 40 available) - 65%

  • 60 minutes’ duration

  • Closed book.

Contents

Course Materials

ITIL 4 Foundation Candidate Syllabus v1.4
Awareness Guide
Learner Workbook
Handbook

Module 1 - Introduction

PPT - Introduction

Module 2 - Key Concepts of Service Management

PPT - Key concepts of service management
Video - Key Concept Definition1 - Service Management
PPT - Creating Values with Services
PPT - Service offerings
Video - Key Concept Definition 2 - Services
PPT - Stakeholder and service consumer roles
Video - Key Concept definition 3 - Stakeholders
Video - Module Summary

Module 3 - Key Concepts of ITIL 4

PPT - Four dimensions of service management
Video - The Four Dimension Model - Part 1
Video - The Four Dimension Model - Part 2
Video - Four Dimensional model Summary
PPT- ITIL service value system
Video - Service value system
PPT- Service value chain
Video - The Service Value Chain
Video - The Service Value Chain Summary
Video - The Service Value Chain Activities
Video - Example for A Value Stream
Video - The Most Important Practices Overview ( Part 1 )
Video - The Most Important Practices Overview ( Part 2 )

Module 4 - Guiding Principles

PPT - Guiding principles
Video - The Guidelines Principles Summary
PPT - Using the guiding principles

Module 5 - Management Practices

PPT - Key management practices part 1
Video - Incident Management
Video - Service Desk Practice
PPT - Key management practices part 2.pptx
Video - Problem Management Practice
PPT - Key management practices part 3
Video - Change Enablement Practice
Video - Service Level Management
PPT - Overview of eight ITIL practices
Video - Information Security, Relationship and Supplier Management
Video - Service Configuration and Deployment Management
PPT - Purpose of ITIL practices
Video - The Other Practices Summary
Video - Continual Improvement Practice
Video - Conclusion and Contact Details

Mock Tests

Video - Exam Question cards - 1
Video - Exam Questions Cards - 2
Video - Exam Questions Cards - 3
Video - Exam Question Cards - 4