The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance.
IT Manager
IT Team Leader
IT Consultant
Senior Delivery Manager
Senior Project Manager, IT
Project Manager , IT
IT Director
The course will help you to understand:
how modern IT and digital service organizations operate
how value streams increase speed and efficiency
how cultural or behavioural principles guide work that benefits the wider organization
how to use commonly-used service management terms and concepts
Exam Structure
Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) - 65%
60 minutes’ duration
Closed book.